- 19,065
I had a couple Bankers agents replace a couple of my life policies using scare tactics. No big deal. problem solved and I saved them.
But while there yesterday to get them back on bank draft they informed me that the Bankers agents also replaced her Humana MAPD with a better one.
I told her those plans changed all the time so they probably did OK for her. She pulls out her new Humana card to show me. It's a stand alone PDP.
She was on the PPO. I asked her what she did about her medical. She pulls out a Bankers HD F and then a Convalescent Care card that she said was her LTCi. $79/mo for both and she didn't have co-pays now since she had plan F and she was covered at the nursing home too.
And she thought it was all still thru Humana.
Once I explained to her what she had done she is livid. Naturally. She wants her Humana MAPD back.
She does not get extra help. There are no 5 star plans in her county. We call Humana and they say they can't do anything but we should call Medicare and make a complaint. We do that.
First the lady at Medicare says she believe she can get her back on the MAPD because she was mislead. Then she puts us on hold and comes back and says no. Even though the lady was mislead she did sign up for what she had and a complaint won't change that. She suggested we call Humana back and talk to a supervisor and see if they will re-enroll her.
We couldn't get a supervisor on the phone since they had all left early due to weather.
Is there another avenue to pursue? Did I just get the wrong person at Medicare?
Any ideas would be much appreciated.
But while there yesterday to get them back on bank draft they informed me that the Bankers agents also replaced her Humana MAPD with a better one.
I told her those plans changed all the time so they probably did OK for her. She pulls out her new Humana card to show me. It's a stand alone PDP.
She was on the PPO. I asked her what she did about her medical. She pulls out a Bankers HD F and then a Convalescent Care card that she said was her LTCi. $79/mo for both and she didn't have co-pays now since she had plan F and she was covered at the nursing home too.
And she thought it was all still thru Humana.
Once I explained to her what she had done she is livid. Naturally. She wants her Humana MAPD back.
She does not get extra help. There are no 5 star plans in her county. We call Humana and they say they can't do anything but we should call Medicare and make a complaint. We do that.
First the lady at Medicare says she believe she can get her back on the MAPD because she was mislead. Then she puts us on hold and comes back and says no. Even though the lady was mislead she did sign up for what she had and a complaint won't change that. She suggested we call Humana back and talk to a supervisor and see if they will re-enroll her.
We couldn't get a supervisor on the phone since they had all left early due to weather.
Is there another avenue to pursue? Did I just get the wrong person at Medicare?
Any ideas would be much appreciated.