He ASSUMED that "since it is like insurance, they are legally obligated to pay valid claims". He also was never told about most of the exclusions. He actually thought he could sue if they denied payment!
THIS ^^^^^
Not regulated by the DOI. Recourse is civil action with a private attorney, possible criminal action involving the local DA or possible state AG.
Some of the sharing plans and other bogus arrangements have been pursued by the AG and shut down.
In spite of that, claims went unpaid and the folks at the top are presumably still in a warm climate sipping drinks with little umbrellas.