- 415
So it has been a fun week! *Had a customer who bounced a check, of course his phone was guess What...disconnected. *So we mailed him a letter notifying him to replace the check with cash or we would have to notify the company and his policy would be canceled. *Well after he got done cussing at one of the ladies in my office telling her that he doesn't have any money and won't have any until the 30th I took the call. I calmly said sir you will need to bring cash to replace the check and the fee for the NSF charge that the bank charges us. Well this joker...he let me know he would just get his insurance somewhere else if I canceled his policy. *So I told him that's fine sir you go pay for your new policy with another NSF check and see how quick they cancel you. *But that is fine I was trying to work with you and I did not have to call you. I will get my money back and the fee too because I am calling the company and having your policy canceled for the BAD check you gave me on a cancelation bill. He then told me that I can't do that because he has a @-$&! Grace period... So I "not so calmly" informed him that his grace period is over when the cancel notice was sent out and since he paid with a bad check the policy is canceled as soon as I notify the company. He cussed at me a little more...so I hung up on him and guess what the man that wouldn't have any @!@$& money until the 30th was in within 5 mins with cash! *What is wrong with people how can someone seriously get pissed off with me because they bounced a check to me.*
But that's ok because normally if it isn't a repeat offended I will waive our fee and most of the time even the bank fee...he came in and tried to pay for just the payment amount. And I was like NO way...pay the NSF fee or I am calling to cancel the policy. *
But that's ok because normally if it isn't a repeat offended I will waive our fee and most of the time even the bank fee...he came in and tried to pay for just the payment amount. And I was like NO way...pay the NSF fee or I am calling to cancel the policy. *