- 5,804
Ran into something new yesterday while doing some policy research for a newer client.
Lady had some old Rockford to Reliable to Monumental to Trans policies. Was checking CV on some paid up $1K policies. Her son, named after his father had a policy as well issued when he was born. While checking on this policy, I was informed that a claim had been made against it... the son is standing right next to me so that he could give permission for me to obtain the information, the father is the one that passed.
I didn't have time to get passed over to claims from where I was, took over 40 min. to get where I was in the process so leaving that for a rainy day.
My question is... if a company makes a mistake and pays out on the wrong person... doesn't it still have a contractual responsibility to provide remedy to the original insured? Legal weeds now I know, but wondering if anyone else has had experience or heard of case like this?
Lady had some old Rockford to Reliable to Monumental to Trans policies. Was checking CV on some paid up $1K policies. Her son, named after his father had a policy as well issued when he was born. While checking on this policy, I was informed that a claim had been made against it... the son is standing right next to me so that he could give permission for me to obtain the information, the father is the one that passed.
I didn't have time to get passed over to claims from where I was, took over 40 min. to get where I was in the process so leaving that for a rainy day.
My question is... if a company makes a mistake and pays out on the wrong person... doesn't it still have a contractual responsibility to provide remedy to the original insured? Legal weeds now I know, but wondering if anyone else has had experience or heard of case like this?