Power Dialer: Vanilla Soft with CRM

[EricTheRed3275]

Is this the best post for your company? I just read it and it overshadowed everything MPS just said.

Heh yea that was kinda stupid wasn't it whoops XD Mainly from a support stand point your get all the negative brought on to you while it is a small factory of the customer base it dose fix you perseption I guess.

 

[MTguy]

Thanks for the link. This is the kind of comparison I am looking for. I don't have a particular feature in mind. I saw a demo on Mojo. It seems that you have to tend the call while it was calling out. I wonder if there is any service will forward the call when someone answers. BTW, in Mojo's demo, it was tending three calls. What if two of the three lines are picked up? Be interested in how other call center handles multiple calls.

 

[Josh]

With respect to the multiple lines picking up at the same time:

Typically a predictive dialer is most efficient when used with 5-7+ callers. For an individual it works, but usually what will happen is if you're dialing out on 4 lines at a time, when one picks up, it will stop ringing the other lines. If two answer at the same time or close to it, one will go to the person calling and the other one will get a "please hold" type message. FTC regulations require a less than 3% drop rate which means that you can't constantly be dropping calls, but for the most part people don't like to waste their numbers so they'll try to avoid that anyway. If you're calling to consumers usually it won't be much of an issue as long as you keep an eye on it, but it is something you need to be aware of.

 

[djs]

I spent a long time not using a multi-line dialer because I was concerned about the 'what-if' when multiple people pick up.

Turns out, it happens.
But it really turns out its not a big deal. Usually, when it does happen, its multiple answering machines anyway. In either case (person or machine) both salesdialer and mojo play a message and then you end up calling them back. I think salesdialer attempts to put them on hold, but that's a waste of time.

If you don't want this, simply use only 2 lines (or 1) at a time. You'll rarely run into this problem. You might get bored waiting for someone to talk to, but you won't have a problem with multiple people answering.

Dan

 

[scotte]

The one thing I don't like about Callfire is if 2 people pick up at the same time. Callfire just hangs up on the second person. There is no message that plays, just a click.

 

[maniacagent]

It looks like they have a lot of other really cool features, but salesdialers.com runs $99/month and does dial multiple lines, so that's cheaper and has multiple lines. Not to disagree with you about the businesses, but unless you're only calling fairly large businesses, the multiple line dialing still comes in pretty handy.

From what I understand with callfire, you also need a landline/cellphone/etc to use in conjunction with the dialer. For some that may not be an issue, but I know a lot of agents that stick to their cell phone and that can kill their minute allotment.

I am not the coolest person on the planet but who the EFF uses minutes anymore?

 

[djs]

I am not the coolest person on the planet but who the EFF uses minutes anymore?

I do. It's still much cheaper than the unlimited plan. Of course, my plan includes unlimited minutes to any mobile phone, probably 80% of my calls are to mobile phones, so I can talk a LOT and never even come close to my monthly minute allotment.

Dan

 

[texaslady]

I love SalesDialers! I have a Mac, so that ruled out Mojo (at the time, I don't know if they've stepped up their game), not to mention Cory Prado over there is extremely helpful and easy to get in touch with if you ever have a problem. The customer service over there is way above average.

So MedicarePlanSolutions, you are going to be their data provider now? Last time I bought data from you, I almost bought it from them as well, but that had hardly anything. Yours was much better. I need more now! I will call you later, I just got back into insurance hard this month.

 

[Josh]

I love SalesDialers!

That's great to hear! I'm pretty excited to be working with them.

I have a Mac,

I converted almost 4 years ago and had no idea what I was missing. Such a great work machine!

so that ruled out Mojo (at the time, I don't know if they've stepped up their game), not to mention Cory Prado over there is extremely helpful and easy to get in touch with if you ever have a problem. The customer service over there is way above average.

Cory is who I've been working with and he's been more than helpful. Him and I have spent the last two or three weeks working out the details of our partnership and part of the reason why I'm excited to be working with them is that we have very similar beliefs on customer service and are willing to go the extra mile to make sure our customers have a great experience with us.

So MedicarePlanSolutions, you are going to be their data provider now? Last time I bought data from you, I almost bought it from them as well, but that had hardly anything. Yours was much better. I need more now! I will call you later, I just got back into insurance hard this month.

I appreciate the praise. Part of the reason why SalesDialers.com decided to partner with AffordableMarketingLists.com (me) is because I have a fairly solid reputation for providing quality data at very competitive pricing. Over the weekend I'm going to be launching what I think is a pretty exciting new customer special to build up a customer base on the dialer service.

Thanks again for the extremely positive post and I look forward to helping you with your next list!

 

[MTguy]

This is really useful information.

Another question, do you scrub your list against do not call list? If so, what is a good way to do it?

With respect to the multiple lines picking up at the same time:

Typically a predictive dialer is most efficient when used with 5-7+ callers. For an individual it works, but usually what will happen is if you're dialing out on 4 lines at a time, when one picks up, it will stop ringing the other lines. If two answer at the same time or close to it, one will go to the person calling and the other one will get a "please hold" type message. FTC regulations require a less than 3% drop rate which means that you can't constantly be dropping calls, but for the most part people don't like to waste their numbers so they'll try to avoid that anyway. If you're calling to consumers usually it won't be much of an issue as long as you keep an eye on it, but it is something you need to be aware of.