Early summer of 2016 I was in an automobile accident where I was not at fault. Stupidly I filled the claim with the 3rd party insurance company and it has been a tremendous pain in my butt ever since.
Repairs to my vehicle took around 3 months. During this time I had to rent a car and pay the upfront costs. I asked and argued with the insurance company multiple times but they stated it was their policy that I pay upfront and they ensured me I would get reimbursed when repairs were complete. I had no choice but to pay for the rental car which cost me a little over $2,500.
The majority of the delays in the repair process was due to the fact that the insurance company being extremely difficult to work with. It got so bad that the body shop manager has stated that he will never ever accept another vehicle insured by the insurance company. However there was a necessary part on national back order that delayed the repairs 3-4 weeks.
Now for the last 3-4 months I have been fighting with the insurance company to reimburse me the money. They are only wanting to give me $1,000. They state that they do not have to reimburse me for the time the part was on back order.
Is it true that they don't have to pay for time the part was on back order? I kept in constant weekly contact with the insurance company and they never mentioned it at the time. The way I look at it is that my truck was undriveable the whole time due to the actions of their driver. I should be entitled to the entire time my vehicle was at the shop.
Does anyone have expertise or suggestions on how I can recover the full amount for the rental car?
Repairs to my vehicle took around 3 months. During this time I had to rent a car and pay the upfront costs. I asked and argued with the insurance company multiple times but they stated it was their policy that I pay upfront and they ensured me I would get reimbursed when repairs were complete. I had no choice but to pay for the rental car which cost me a little over $2,500.
The majority of the delays in the repair process was due to the fact that the insurance company being extremely difficult to work with. It got so bad that the body shop manager has stated that he will never ever accept another vehicle insured by the insurance company. However there was a necessary part on national back order that delayed the repairs 3-4 weeks.
Now for the last 3-4 months I have been fighting with the insurance company to reimburse me the money. They are only wanting to give me $1,000. They state that they do not have to reimburse me for the time the part was on back order.
Is it true that they don't have to pay for time the part was on back order? I kept in constant weekly contact with the insurance company and they never mentioned it at the time. The way I look at it is that my truck was undriveable the whole time due to the actions of their driver. I should be entitled to the entire time my vehicle was at the shop.
Does anyone have expertise or suggestions on how I can recover the full amount for the rental car?