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I've had the same client call me over 10 times in the last 30 days over a drug plan. I try and be as patient and polite as possible, but at this point I don't know what to do about this person. The person half the time just talks about random things, nothing to do with insurance. They know I'm extremely busy. They're really not even my client anymore, I had written a plan in the past but recommended something else that I don't even make a commission on to try and help them out.
How do you deal with someone like this? I don't know if their just lonely or if their now a secret shopper and they just want to see how far they can push your patience. It's taking away soooo much time from helping my true clients. I just don't have the heart to say quit calling! For the most part the person is quite nice, I just can't keep taking the calls. It's gotten to the ridiculous point
How do you deal with someone like this? I don't know if their just lonely or if their now a secret shopper and they just want to see how far they can push your patience. It's taking away soooo much time from helping my true clients. I just don't have the heart to say quit calling! For the most part the person is quite nice, I just can't keep taking the calls. It's gotten to the ridiculous point