What do you do in this scenario...?
Telemarketing for MedSupps (you or a telemarketing calls for you)
You get a lead
You call the lead
After speaking to the lead once or several times, the lead changes his mind and wants a MAPD instead of a MedSupp
What do you do?
Just hang up and consider it a failed lead.
Or can you get the lead to request a call back another way in order for you to eventually sell a MAPD?
The lead source would change.
The original lead would be Telemarketing.
The second lead would be - form on website, called your number to request callback, etc.
CMS can't control what a person does.
Say a lead originates from Telemarketing. After you speak with the person, nothing happens. Then he goes to your website and sees more information (or just gets more info from you). Then he calls you back or requests a call back another time for MAPD.
CMS shouldn't have a problem with the agent since the lead sought a call back a second time.
I know this is a grey area.
What have you done in a situation like this?
Telemarketing for MedSupps (you or a telemarketing calls for you)
You get a lead
You call the lead
After speaking to the lead once or several times, the lead changes his mind and wants a MAPD instead of a MedSupp
What do you do?
Just hang up and consider it a failed lead.
Or can you get the lead to request a call back another way in order for you to eventually sell a MAPD?
The lead source would change.
The original lead would be Telemarketing.
The second lead would be - form on website, called your number to request callback, etc.
CMS can't control what a person does.
Say a lead originates from Telemarketing. After you speak with the person, nothing happens. Then he goes to your website and sees more information (or just gets more info from you). Then he calls you back or requests a call back another time for MAPD.
CMS shouldn't have a problem with the agent since the lead sought a call back a second time.
I know this is a grey area.
What have you done in a situation like this?