Our 2006 Volvo XC70 was stolen and recovered. We are original owners, no accidents, excellent condition. So we want to keep. In initial call, before recovery, claim agent said that if recovered, we would want to test for drugs to determine if repairable. It was recovered and towed to shop with damage to lock and a fog light. I asked for drug test.
Repair costs are well below ACV - 25%. Insurance Co wants to add the $986 for tow and drug test to estimate which puts it slightly over their limit. So they want to total. Is this reasonable and how do I contest?
I have towing insurance with them and I said to take towing out of that coverage. No response.
Advice?
Repair costs are well below ACV - 25%. Insurance Co wants to add the $986 for tow and drug test to estimate which puts it slightly over their limit. So they want to total. Is this reasonable and how do I contest?
I have towing insurance with them and I said to take towing out of that coverage. No response.
Advice?