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I always struggle w/ this. I just recently had a policyholder add a vehicle & I noticed their premium was high. When I notice this (and my concern is them price shopping & me losing the business..) I re-run w/ my carriers. I called this guy back & told him we reviewed his insurance & could save him $1,500 compared to what he was paying. We emailed the new quotes & figured we'd let the ball in his court.
This scum bag calls back 2 weeks later to cancel! He switched to a captive & this guy is so ferociously stupid he didn't even realize what he switched to was MORE then what we quoted!
Does anybody have statistics on this? What the proven BEST way to handle this is? Just ignore peoples premiums & bet that they'll stay w/ you? Proactively requote to save money to keep them happy & with your agency?
This scum bag calls back 2 weeks later to cancel! He switched to a captive & this guy is so ferociously stupid he didn't even realize what he switched to was MORE then what we quoted!
Does anybody have statistics on this? What the proven BEST way to handle this is? Just ignore peoples premiums & bet that they'll stay w/ you? Proactively requote to save money to keep them happy & with your agency?