I have over 400 MAPD members in my book of business and last year during AEP, I did receive a decent # of referrals, but there are some current members that want to find a better plan for a variety of reasons. I pride myself in staying in regular contact with my members and helping out as much as possible with customer service issues. When there is a major issue with their plan, I always make a phone call to the members to make them aware of it like when a large provider group leaves the plan they are enrolled in etc.
I also use SOC to keep in contact with my members and everyone gets a thank you note, a birthday and a Christmas card and so.
So now that AEP is approaching I would like to see how agents that sell a lot of MAPD plans reach out to their current book. Do you send them a letter about AEP and ask that they call you if they have concerns or want to take a loot at other plans, or do you call all of your members? I got several calls from members during the year letting me know that they would be wanting to meet during AEP, but I am not sure how to handled the rest of them.
With 400 members and not being able to call and talk about specific 2019 plan benefits until October 1st, I would need to make an awful lot of calls in a short period of time to reach everyone. Your feedback is appreciated? Since many of my members have been on their plan for several years, I would think that if they had any concerns they would let me know. I just don't want my current members responding to another agent, or plans' mailing and then losing the business.
I also use SOC to keep in contact with my members and everyone gets a thank you note, a birthday and a Christmas card and so.
So now that AEP is approaching I would like to see how agents that sell a lot of MAPD plans reach out to their current book. Do you send them a letter about AEP and ask that they call you if they have concerns or want to take a loot at other plans, or do you call all of your members? I got several calls from members during the year letting me know that they would be wanting to meet during AEP, but I am not sure how to handled the rest of them.
With 400 members and not being able to call and talk about specific 2019 plan benefits until October 1st, I would need to make an awful lot of calls in a short period of time to reach everyone. Your feedback is appreciated? Since many of my members have been on their plan for several years, I would think that if they had any concerns they would let me know. I just don't want my current members responding to another agent, or plans' mailing and then losing the business.