I don't have a horse in this race, but this attitude is very bad business and what separates a good GA from a bad GA, or more properly stated, an effective and successful GA from a less successful one. Not to say that any particular GA is not successful, only to say that they are less successful than they would be if they did not have this attitude.
In fact, I suspect that AHCP themselves do not share this perspective. You are absolutely a customer of an GA you work with and it is often times the little things that derail profitable relationships.
His experience may have been an aberration, but your justification of it makes it worse.
Maybe I didn't make myself clear...the relationship between an agent and GA is not a "customer relationship" in my opinion. I would classify it as more of a mutually beneficial business partnership. With that being said...of course as agents we expect for IMO’s,GA's and etc to deliver what they say they will. And the level of contracts, training and support separates the good from the bad. I've never stated that it wasn't AHCP or anyone else's job to not provide agents with adequate support/service. I was simply stating that classifying agents as customers is inaccurate. And to place judgment on any company insurance or otherwise based on a single instance with one employee is unfair. If that’s the case we’d all be leaving companies left and right b/c we talked to an obnoxious, uneducated and overall annoying employee. Now if it’s an issue of Bentley or anyone else continually dealing with unprofessionalism in general with AHCP personally (not their upline) then calling them a “joke” may very well be justifiable. But as it stands no one has stated anything of substance to prove this point.
BENTLEYFINANCIAL: What other qualms are there besides speaking to a loud uneducated rep at AHCP?