- 6,792
Any chance this billing issue is not specifically being done by the carriers? Is it possibly the issue of the software vendors they use that seem to have a monopoly on the business? Most carriers have paid tens of millions of dollars for these new & improved systems to end up having them be less user friendly to users & cause way more billing issues of which many can't even be explained. Would that explain it more than thinking carriers are colluding to cause billing problems to allow them to stop collecting premiums they need to pay bills & claims
I made a post earlier this week and then deleted it. With your comment above I will put the gist of the post back.
I am a resident of Kansas. I do not use autopay. I have had Safeco Home and Auto coverage for several years. I don't remember filing any claims under either coverage. (We have had one or two comprehensive auto coverage needs, but they were less than the deductible so I told my wife we just needed to pay for repairs and not worry about insurance.) I am currently able to pay my annual insurance bills in one annual payment.
with those parameters,
My Safeco renewal communications for 2024 happened just as they always have, in a timely and orderly manner. I got the auto coverage cards and the new home policy declaration pages. A week or so later I got the notice that my bill was due (actually coming up due). I was able to login and pay the bills easily. I did not have any reason to experience any sense of unease about the process.
So my consumer experience with Safeco seems to run counter to what OP is experiencing with some of his clients. I don't know if it would have been different had I had a lot of claims in the preceeding years. I don't know if it would have been different if I lived in another state. I don't know if it would have been different if I was actually trying to use a quarterly or monthly autopay process.