- 1,764
We’ve been hearing all the Press 1 for this Press 2 for that and so on. We’ve also been hearing “due to high call volume “ you may experience an extended hold time. And then of course we hear “many of these CS options are available on our website”. Or you may enter your phone number and we will call you back in between 44 minutes and 2 hours”.
Most,if not all important tasks that we do to keep the business on the books needs a detailed discussion or explanation. Companies seem to pay no attention at all to improving agent/customer service. It’s getting worser and worser all the time. Some companies want us to use chat features only.
Especially with billing,there’s a high percentage of business that’s terminated because clients/agents cannot get help,get simple problems solved.
It’s embarrassing to tell the client we can’t get anyone on the phone to help us.
Most often when we do we don’t get anyone who has any authority or power to help,or fix the situation. They are only a messenger.
Many times when replacing a policy we need to get the company on the phone to stop the draft. A busy agent with a full day of leads is ready to move on to the next card. No time for these delays. They can kill your day.
What are some of the ways to work around the horrible service we receive?
Most,if not all important tasks that we do to keep the business on the books needs a detailed discussion or explanation. Companies seem to pay no attention at all to improving agent/customer service. It’s getting worser and worser all the time. Some companies want us to use chat features only.
Especially with billing,there’s a high percentage of business that’s terminated because clients/agents cannot get help,get simple problems solved.
It’s embarrassing to tell the client we can’t get anyone on the phone to help us.
Most often when we do we don’t get anyone who has any authority or power to help,or fix the situation. They are only a messenger.
Many times when replacing a policy we need to get the company on the phone to stop the draft. A busy agent with a full day of leads is ready to move on to the next card. No time for these delays. They can kill your day.
What are some of the ways to work around the horrible service we receive?