How are Face 2 Face Agents planning on handling this?

[rmhaire]

I'm not wearing a tie. And that's final.

I will if you will.

 

[bill3173]

When I saw the title of this thread I read "How are 2 Faced agents handling this?" Maybe it was Freudian, Idk.

 

[StephanieCJ]

When I saw the title of this thread I read "How are 2 Faced agents handling this?" Maybe it was Freudian, Idk.

So did I.

 

[yorkriver1]

Defining What Calls Need Recorded
CMS is limiting the requirement to record calls between TPMOs and beneficiaries to sales, marketing, and enrollment calls. This should eliminate the need to record appointment setting calls and check-ins after sales. However, calls with current clients for retention purposes must be recorded.

Additionally, CMS is specifying that virtual sales, marketing, and enrollment calls, such as those completed through video conferencing and other virtual telepresence methods, must be recorded.

Ive read this 8-10 times

What is considered to be a retention call?

 

[StephanieCJ]

What is considered to be a retention call?

I would say calling to review benefits for the coming year or invite your current book to an ANOC meeting. We will just continue to record everything instead of trying to weed out which calls do and don't need to be reported. CYA

 

[somarco]

What about contacting them by sign language?

 

[somarco]

Do not advertise plan benefits outside the service area.

Shouldn't this effectively kill the Namath kind of ads? At least in theory.

Asking for a friend . . .

 

[somarco]

At least one of my kids will ask Why Are We Burying His Ass With A Briefcase.

And a Rolodex

What is considered to be a retention call?

When you actually remember why you called them . . .

 

[rmhaire]

And a Rolodex

Nah. My three turds will have taken that long before I hit the box.

 

[rmhaire]

Shouldn't this effectively kill the Namath kind of ads? At least in theory.

Asking for a friend . . .

In theory yes. Down here in the real world no.

Broadway Joe and JJ will just do a two step. It's all about the money. The carriers are simply making too much money.

Like Chazm said in another thread. We'll always have the telemarketers.