insurance I guess can be a little scary- I had no idea chargebacks are such an issue esp if there are advances. I recently started working for a company and did well my first couple of months- except for one damn thing- chargebacks. The first one scared me- b/c there was no reason for it either. The customer just cancelled after leaving me a voicemail upset that united healthcare took money out of their account the day the plan started (isn't that what a company's supposed to do)? It was strange...then she cancelled. But then more cancellations happened mostly with ancillaries and with some plans due to erroneous reasons...its still a small percentage but it's adding up now. I assume this is normal and how can you prevent this?
i tell my customers everything- inform them correctly. One lady got angry lately for no reason and got mean then cancelled. She was angry b/c another agent gave her an incorrect quote and I actually gave her the right one but she didnt trust me, the honest agent- and got rude with me, which again made no sense. Another cancelled and i dont know why..some people call b/c they dont need it and i understand that... do customers KNOW they have an impact on a brokers' commission? it seems they do..some of them...they treat it like a powertrip or something over the broker...
i sold life ins last year and it was awful--from home. customers were harassing me saying i just wanted their money. in one month i made 37.00 and even that was charged back and i got harassed abused and even had to yell at a customer it was so bad...health is a little diff its not as bad but there are 'some' rude customers...
i guess the thing is...are chargebacks normal and how as an agent can you mentally deal with them knowing youre losing money--or have to give it back..
i tell my customers everything- inform them correctly. One lady got angry lately for no reason and got mean then cancelled. She was angry b/c another agent gave her an incorrect quote and I actually gave her the right one but she didnt trust me, the honest agent- and got rude with me, which again made no sense. Another cancelled and i dont know why..some people call b/c they dont need it and i understand that... do customers KNOW they have an impact on a brokers' commission? it seems they do..some of them...they treat it like a powertrip or something over the broker...
i sold life ins last year and it was awful--from home. customers were harassing me saying i just wanted their money. in one month i made 37.00 and even that was charged back and i got harassed abused and even had to yell at a customer it was so bad...health is a little diff its not as bad but there are 'some' rude customers...
i guess the thing is...are chargebacks normal and how as an agent can you mentally deal with them knowing youre losing money--or have to give it back..