multipledigits
New Member
- 18
Hi everyone!
I'm a bit confused at some of the new CMS rules still, of course including the 48-hour SOA rule. (Somehow it doesn't apply to inbound calls, and the definition of inbound calls is a bit hazy too, last time I checked. Maybe something has changed or been clarified?)
Anyway, I was wondering if it's possible to do a verbal SOA during the phone call if it's an inbound call, or a lead that scheduled a time to talk to me and left a voicemail. Or do I still need to send the SOA email?
And if we can do a verbal SOA, is there a script for it? I'm checking with the carriers as well to see if this is a thing but I wanted to check here too in case anyone has experience with this.
Thank you for your help!!![Smile :) :)](/community/styles/default/xenforo/smilies/smile.gif)
I'm a bit confused at some of the new CMS rules still, of course including the 48-hour SOA rule. (Somehow it doesn't apply to inbound calls, and the definition of inbound calls is a bit hazy too, last time I checked. Maybe something has changed or been clarified?)
Anyway, I was wondering if it's possible to do a verbal SOA during the phone call if it's an inbound call, or a lead that scheduled a time to talk to me and left a voicemail. Or do I still need to send the SOA email?
And if we can do a verbal SOA, is there a script for it? I'm checking with the carriers as well to see if this is a thing but I wanted to check here too in case anyone has experience with this.
Thank you for your help!!
![Smile :) :)](/community/styles/default/xenforo/smilies/smile.gif)