Spoke to an AZDOI investigator today. Everything I was told about BCBS by the MGA sales manager was incorrect. We already know that. BCBS is registered as a service organization and are regulated by the DOI. Said manager stated that the insured has no recourse through the DOI with BCBS. The investigator suggested it might just be a training problem that needs correcting. When informed that the manager has 20 years in the business he was all over it. I did not give him the name of agency. He did disclose my options as to making an anonymous complaint. Not just yet.