Maybe it's company specific, but I thought you couldn't do replacements on FE Telesales.
It is very company specific. Foresters and Americo are a complete no go on all replacements over the phone RNA it is available in select States only as long as it is an naic state you can replace over the phone if not an naic state you can complete the app over the phone but need to email, mail or fax the form to the client to sign and then have sent back to RNA. I have yet to try to do a replacement with Balt or lbl so no idea if they allow it or not but I'll give them a call tomorrow to see since now I'm curious. If I need to mail or email an app for wet SIG's that normally not a problem for me since the change usually makes since so the client will send it back when I am required to use a non voice Sig app.