New CMS Survey Trying to Catch Rouge Agents

[insurance0707]

You can just quit helping your clients in one of the most confusing areas of their insurance. I try and help them, in most cases I don't make any money doing this. If they call me I will help them, regardless. I think CMS has gone a little overboard on the rules and the short time period they give us to help our clients make the changes.

 

[Crabcake Johnny]

I'm sorry to post an opposing view, but there's not an industry that doesn't do this and it should become standard for every insurance product.

Every one of my BMW clients got called for a lengthly survey. My friend's wife is a secret shopper for 6 Sears stores...because Sears wants to know every detail of how their employees act when management isn't staring at them.

McDonald's sends out undercover shoppers to rate their stores. Maybe your store was just having a bad shift when the undercover exec came through but guess what...that's life.

Everything is measured for quality control....except the insurance industry. And by the way, when something like this is done consistently it's actually better. Then they get a complete view of you as an agent. So if one or two nut cases complains about you it has no effect.

 

[Norwayguy]

You can just quit helping your clients in one of the most confusing areas of their insurance. I try and help them, in most cases I don't make any money doing this. If they call me I will help them, regardless. I think CMS has gone a little overboard on the rules and the short time period they give us to help our clients make the changes.

Little overboard?
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I'm sorry to post an opposing view, but there's not an industry that doesn't do this and it should become standard for every insurance product.

Every one of my BMW clients got called for a lengthly survey. My friend's wife is a secret shopper for 6 Sears stores...because Sears wants to know every detail of how their employees act when management isn't staring at them.

McDonald's sends out undercover shoppers to rate their stores. Maybe your store was just having a bad shift when the undercover exec came through but guess what...that's life.

Everything is measured for quality control....except the insurance industry. And by the way, when something like this is done consistently it's actually better. Then they get a complete view of you as an agent. So if one or two nut cases complains about you it has no effect.

I don't totally disagree with you...however I do not work for CMS. They can kiss my a$$!

 

[STIBROKER]

a good agent will know its coming and coach the client when it does hit the mailbox......

I'm sorry to post an opposing view, but there's not an industry that doesn't do this and it should become standard for every insurance product.

Every one of my BMW clients got called for a lengthly survey. My friend's wife is a secret shopper for 6 Sears stores...because Sears wants to know every detail of how their employees act when management isn't staring at them.

McDonald's sends out undercover shoppers to rate their stores. Maybe your store was just having a bad shift when the undercover exec came through but guess what...that's life.

Everything is measured for quality control....except the insurance industry. And by the way, when something like this is done consistently it's actually better. Then they get a complete view of you as an agent. So if one or two nut cases complains about you it has no effect.

 

[insurance0707]

CMS stated that it's not mandatory but they would appreciate the survey being filled out. From what my client said it takes about 18 minutes. The questions I quoted here on the board were questions 46, 47 and 48. To be honest, I don't know if that many seniors are going to take the time to fill out such a lengthy survey.

 

[Josh]

a good agent will know its coming and coach the client when it does hit the mailbox......

You can't win with CMS, it's a full on witch hunt.

 

[bill3173]

You can't win with CMS, it's a full on witch hunt.

You need to have an exit plan for when they catch you: Six months worth of Cash, New identity, Plastic Surgeon, etc. If you're broke, cyanide.

 

[somarco]

Everything is measured for quality control...

This goes beyond quality control.

If some kid at McDonald's forgets to ask if you want to super size it they aren't fired and threatened with jail time. Plus you got to remember the folks buying this stuff aren't always known for their memory. Mix in some of their buds at the senior center telling them they can get out of their contract by saying the agent lied and you have a mess.

 

[Norwayguy]

Be nice if CMS put some effort in to combating fraud.

 

[GreenSky]

I'm sorry to post an opposing view, but there's not an industry that doesn't do this and it should become standard for every insurance product.

Every one of my BMW clients got called for a lengthly survey. My friend's wife is a secret shopper for 6 Sears stores...because Sears wants to know every detail of how their employees act when management isn't staring at them.

McDonald's sends out undercover shoppers to rate their stores. Maybe your store was just having a bad shift when the undercover exec came through but guess what...that's life.

Everything is measured for quality control....except the insurance industry. And by the way, when something like this is done consistently it's actually better. Then they get a complete view of you as an agent. So if one or two nut cases complains about you it has no effect.

Spoken as someone who have never sold Medicare.

Rick