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Below is a message I received for AT&T yesterday regarding measures taken to improve the calling experience of clients.
Having an enjoyable experience is critical for phone companies, and all of them are actively putting in measures to reduce the dreaded robocall and telemarketer solicitation.
Message is below. Highlights and emphasis are mine.
******************
Hi,
Thank you for being a valued AT&T customer. To show our appreciation to you for your business we will be automatically enabling AT&T Call Protect fraudulent call blocking and suspected spam alert features to all your eligible CRU lines. If you choose, you may opt-out of these features.
AT&T Call Protect provides network-based and application-based features that can help you manage unwanted calls. AT&T Call Protect determines calls to be spam/nuisance, fraud/scam, or neither/neutral using data analytics and network monitoring, as well as reports from customers. AT&T Call Protect is not guaranteed to be accurate and may inadvertently block wanted calls or misidentify some numbers as suspected spam or potential fraud. It is possible that calls flagged or blocked may include service messages and/or other permissible calls.
AT&T will provide this at no extra charge and you don’t have to do anything. It’s automatic for iPhones version® 6 or higher with iOS® 9.3+ and Android™ smartphones with a voice over LTE (VOLTE) SIM. For individual control over spam alerts and call blocking, visit the iOS app store or Android Marketplace and download the AT&T Call Protect application. Complete terms and conditions for AT&T Call Protect may be found here.
The possible alerts that may appear on your CRU screens include:
• AT&T Alert: Fraud Risk
• AT&T Alert: Spam Risk
• AT&T Alert: Telemarketer
• Account Services
• Political Call
• Survey
• Non-Profit
• Private
With the Call Protect mobile app, you can specifically unblock anyone you feel was inadvertently blocked as fraud or mislabeled as spam. Importantly, you may elect to opt-out of these free Call Protect features altogether.
To opt-out, manage your settings, or learn more visit att.com/callprotect.
Thanks again for your business.
Having an enjoyable experience is critical for phone companies, and all of them are actively putting in measures to reduce the dreaded robocall and telemarketer solicitation.
Message is below. Highlights and emphasis are mine.
******************
Hi,
Thank you for being a valued AT&T customer. To show our appreciation to you for your business we will be automatically enabling AT&T Call Protect fraudulent call blocking and suspected spam alert features to all your eligible CRU lines. If you choose, you may opt-out of these features.
AT&T Call Protect provides network-based and application-based features that can help you manage unwanted calls. AT&T Call Protect determines calls to be spam/nuisance, fraud/scam, or neither/neutral using data analytics and network monitoring, as well as reports from customers. AT&T Call Protect is not guaranteed to be accurate and may inadvertently block wanted calls or misidentify some numbers as suspected spam or potential fraud. It is possible that calls flagged or blocked may include service messages and/or other permissible calls.
AT&T will provide this at no extra charge and you don’t have to do anything. It’s automatic for iPhones version® 6 or higher with iOS® 9.3+ and Android™ smartphones with a voice over LTE (VOLTE) SIM. For individual control over spam alerts and call blocking, visit the iOS app store or Android Marketplace and download the AT&T Call Protect application. Complete terms and conditions for AT&T Call Protect may be found here.
The possible alerts that may appear on your CRU screens include:
• AT&T Alert: Fraud Risk
• AT&T Alert: Spam Risk
• AT&T Alert: Telemarketer
• Account Services
• Political Call
• Survey
• Non-Profit
• Private
With the Call Protect mobile app, you can specifically unblock anyone you feel was inadvertently blocked as fraud or mislabeled as spam. Importantly, you may elect to opt-out of these free Call Protect features altogether.
To opt-out, manage your settings, or learn more visit att.com/callprotect.
Thanks again for your business.