Several months ago I replaced a policy from Lincoln with one from UHL. Everything is fine and everyone is happy.
Only about 2 months ago, UHL contacts me and states the client never sent the paper back stating she received the policy. Client states she did but she made a copy of it and will send in the copy. We chuckle and move on.
Only they state they never got the copy.
I call the client. I give her a copy of the form to sign and she does. She hands it back. I send it directly to the company and keep a copy. I then email them the copy.
Long story short they claim they never received this form.
I have a charge back.
Now I can't get a hold of anyone at the UHL office to resolve this. At this point I don't think I'll ever sell another UHL policy because of this.
Only about 2 months ago, UHL contacts me and states the client never sent the paper back stating she received the policy. Client states she did but she made a copy of it and will send in the copy. We chuckle and move on.
Only they state they never got the copy.
I call the client. I give her a copy of the form to sign and she does. She hands it back. I send it directly to the company and keep a copy. I then email them the copy.
Long story short they claim they never received this form.
I have a charge back.
Now I can't get a hold of anyone at the UHL office to resolve this. At this point I don't think I'll ever sell another UHL policy because of this.