- 11,996
Here is the problem:
-Consumer goes online and fills out a form, giving permission to contact
-Consumer tells the first agent to call, "thank you for your help, please don't call me again"
-None of the other agents should have the right to contact that person anymore without risking a DNC violation
It's unclear to me why that hasn't been more of a problem yet, perhaps because they're still busy trying to clean up this mess, but I don't think shared internet leads are sustainable. Eventually someone is going to have force them to have a single opt-out process so that when they tell one agent not to call anymore, all of them have to stop calling.
Arguably, and I think it's a good argument, it is a clear violation of DNC regulations to continue to contact a prospect once they have already expressed that they are not interested in receiving any more calls from any agent. In fact, even if they weren't on the DNC list to begin with, when they go to someinsurancesite.com and put in their info giving permission to be contacted about a quote, and then *any* representative calls them back and they ask to no longer be called, even if they weren't on the DNC list, they are supposed to be added to that organizations DNC list.
I fully understand that each agent/agency is it's own entity, but no consumer is opting-in intentionally to be contacted 100 times a month about insurance (or anything else for that matter).
Do you think the laws and enforcement agencies will catch up with this?
-Consumer goes online and fills out a form, giving permission to contact
-Consumer tells the first agent to call, "thank you for your help, please don't call me again"
-None of the other agents should have the right to contact that person anymore without risking a DNC violation
It's unclear to me why that hasn't been more of a problem yet, perhaps because they're still busy trying to clean up this mess, but I don't think shared internet leads are sustainable. Eventually someone is going to have force them to have a single opt-out process so that when they tell one agent not to call anymore, all of them have to stop calling.
Arguably, and I think it's a good argument, it is a clear violation of DNC regulations to continue to contact a prospect once they have already expressed that they are not interested in receiving any more calls from any agent. In fact, even if they weren't on the DNC list to begin with, when they go to someinsurancesite.com and put in their info giving permission to be contacted about a quote, and then *any* representative calls them back and they ask to no longer be called, even if they weren't on the DNC list, they are supposed to be added to that organizations DNC list.
I fully understand that each agent/agency is it's own entity, but no consumer is opting-in intentionally to be contacted 100 times a month about insurance (or anything else for that matter).
Do you think the laws and enforcement agencies will catch up with this?