- 8,448
Some disconcerting news from them today. President Obama really goofed things up with his latest "Keep Your Plan" executive order.
Bcbs wait time
- Thread starter SamIam
- Start date
- 4,096
I have preferred broker access with Wellpoint, my hold is avg about 45min.
Humana, i will not even try to call billing.
On the group side i purposely did not write any new 1-1 business. I knew there was no way they would be able to process them. I am still hesitate to write 2-1 and I have a case coming up.
Right now I am spending about 2 hours a day on hold.
Humana, i will not even try to call billing.
On the group side i purposely did not write any new 1-1 business. I knew there was no way they would be able to process them. I am still hesitate to write 2-1 and I have a case coming up.
Right now I am spending about 2 hours a day on hold.
- 1,908
After 5 years of freedom from the Evil Empire, I decided to get licensed with them again. Reason being, I can sell their IFP and Med Supps, which are very popular in the SE corner of my county in Decatur.
I was able to keep my same agent number from 5 years ago. The only problem was, Agent Connect had my old email and address, and I wanted it changed. After three emails to tech support, and three calls into broker services, it still was not done.
Therefore, I sent the following email to broker support:
Bob Levine
1/16/14
To: eastbrokerservices@wellpoint.com
I NEED HELP!
I PAID $90 TO BE ASSOCIATED WITH YOUR GOD FORSAKEN COMPANY AND I AM GETTING NO SERVICE WHATSOEVER!
IT IS SO ***ING DIFFICULT WORKING WITH BCBSGA OR ANTHEM, OR WHATEVER YOU WANT TO CALL YOURSELF.
I WANT SOMEONE TO CALL ME, NOT SEND ME A SECURED MESSAGE, CALL ME ON THE PHONE, TO GET MY ISSUE RESOLVED. I KNOW THAT YOU HATE AGENTS, AND THAT IS WHY I STOPPED SELLING FOR YOU 5 YEARS AGO.
I HAVE CLIENTS WHO WANT YOUR PRODUCT, AND I WANT TO SELL IT, BUT I AM HAVING TROUBLE, AND AM GETTING NO HELP.
I EITHER WANT A PHONE CALL TO 404-551-5339, OR I WANT MY $90 BACK!
BELIEVE ME, I HATE YOU AS MUCH AS YOU HATE ME. MY CLIENTS ARE WHAT MATTER, THOUGH. AND TO PROVIDE THEM WHAT THEY WANT, I HAVE TO WORK WITH YOU INGRATES!
YOU WOULD THINK A COMPANY THAT MAKES YOU PAY TO SELL THEIR WARES WOULD PROVIDE SOME LEVEL OF SERVICE. WRONG!!!!
CALL ME!!!!!
FREE Life Insurance!
FREE Consultation!
NO Obligation!
Ask me how
Bob Levine
Legacy Financial Partners, LLC
303 Perimeter Center North
Suite 300
Atlanta, Ga. 30346
(404) 551-5339
The next morning, it was changed in Agent Connect.
I was able to keep my same agent number from 5 years ago. The only problem was, Agent Connect had my old email and address, and I wanted it changed. After three emails to tech support, and three calls into broker services, it still was not done.
Therefore, I sent the following email to broker support:
- Need Help I Paid $90 I Should Get It!
Bob Levine
1/16/14
To: eastbrokerservices@wellpoint.com
I NEED HELP!
I PAID $90 TO BE ASSOCIATED WITH YOUR GOD FORSAKEN COMPANY AND I AM GETTING NO SERVICE WHATSOEVER!
IT IS SO ***ING DIFFICULT WORKING WITH BCBSGA OR ANTHEM, OR WHATEVER YOU WANT TO CALL YOURSELF.
I WANT SOMEONE TO CALL ME, NOT SEND ME A SECURED MESSAGE, CALL ME ON THE PHONE, TO GET MY ISSUE RESOLVED. I KNOW THAT YOU HATE AGENTS, AND THAT IS WHY I STOPPED SELLING FOR YOU 5 YEARS AGO.
I HAVE CLIENTS WHO WANT YOUR PRODUCT, AND I WANT TO SELL IT, BUT I AM HAVING TROUBLE, AND AM GETTING NO HELP.
I EITHER WANT A PHONE CALL TO 404-551-5339, OR I WANT MY $90 BACK!
BELIEVE ME, I HATE YOU AS MUCH AS YOU HATE ME. MY CLIENTS ARE WHAT MATTER, THOUGH. AND TO PROVIDE THEM WHAT THEY WANT, I HAVE TO WORK WITH YOU INGRATES!
YOU WOULD THINK A COMPANY THAT MAKES YOU PAY TO SELL THEIR WARES WOULD PROVIDE SOME LEVEL OF SERVICE. WRONG!!!!
CALL ME!!!!!
FREE Life Insurance!
FREE Consultation!
NO Obligation!
Ask me how
Bob Levine
Legacy Financial Partners, LLC
303 Perimeter Center North
Suite 300
Atlanta, Ga. 30346
(404) 551-5339
The next morning, it was changed in Agent Connect.
He probably either went to the pokey or just had his license yanked
- 8,448
Is our BCBS sister in Texas going through this hell too?
http://www.chicagotribune.com/site/ct-obamacare-insurace-complaints-0119-biz-20140119,0,2246574.story
ac
http://www.chicagotribune.com/site/ct-obamacare-insurace-complaints-0119-biz-20140119,0,2246574.story
ac
- 156
Same thing in Texas. Hold time is so long you've done forgot who you were on hold with.
I only get to see the article for about 10 seconds before the Trib wants some cash, but from what I can tell-YES.
Its bad. I'm averaging 3 hours when I call. If I do the 7:59am thing, I usually can get in 45 minutes.
If you went to an ACA policy, even if the old policy was termed, you were double drafted on 1/1. And when the double draft went through, it automatically created another policy.
ID cards are wrong. Cards issued in November for the 12/1 effective date had an effective date of 1/1.
ID cards issued in December have an extra "zero". So claims are rejecting at both providers and pharmacies.
12/1 and 1/1 group changes are still not implemented. (And mine were submitted by 11/1)
UHC sat it out. Humana, Aetna and Cigna rates weren't pretty. Its all Blues. And they weren't ready.
Its bad. I'm averaging 3 hours when I call. If I do the 7:59am thing, I usually can get in 45 minutes.
If you went to an ACA policy, even if the old policy was termed, you were double drafted on 1/1. And when the double draft went through, it automatically created another policy.
ID cards are wrong. Cards issued in November for the 12/1 effective date had an effective date of 1/1.
ID cards issued in December have an extra "zero". So claims are rejecting at both providers and pharmacies.
12/1 and 1/1 group changes are still not implemented. (And mine were submitted by 11/1)
UHC sat it out. Humana, Aetna and Cigna rates weren't pretty. Its all Blues. And they weren't ready.
- 1,908
On the 17th, I checked, and the correct information was on Agent Connect.
