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I'm going to let you in on a little secret Todd. Our agents don't even set appointments. They just doorknock to see if people are home. Then they drive back home and sell them over the phone.It is very debatable. That's actually what we were trying to do here. Your boy says he sets 70% of his appointments. That must mean that he get 70%+ on his pick up when calling. We're all calling BS on that, but you seem to want to back him up...yet you say it's not debatable? It's literally what we're doing here!