Colemind
Expert
Tips from my experience with RNA using Voice Signature.
1. I always qualify the applicant first before I even make the call to POS (point of sale) so there won’t be any confusion. Since we work with Seniors I make sure they understand what will happen on the call. Let applicant know the call will take approximately 25 mins and make sure agent allow enough time to complete call.
2. Applicant can be present with you before making the call, if not 3 –way calls are acceptable as long as the agent gives Important Information Disclosure form to applicant before you make the call.
3. I prefer being with the applicant in person before making the POS call so I can guide them by answering the questions correctly if applicants don’t understand questions asked by interviewer.
4. If a Replacement is involved please have applicant sign and fax to RNA so policy can be issued the same day once POS is completed. If you forget to do this very important step policy won’t be issued until agent fax signed copy of Replacement (the sooner you do this the sooner AGENT GET PAID)!
Voice Signature NOT Available WHEN…
-Translator is needed
-Owner and payor are different from proposed insured
-Paying by check and not EFT
-Writing business in Connecticut
Sorry Connecticut
-Unable to give Important Information Form to applicant prior to interview call
-Taking applications outside interview times
-Splitting commissions and both agents cannot do interview call together
I know everyone has their own preference of how they like to do business to each’s own. Do your thing! Voice Signature happens to be my favorite, not only b/c agents get paid quick, underwriting is not so bad I just make sure my clients qualify, if they don’t move on to the next FE Co.
1. I always qualify the applicant first before I even make the call to POS (point of sale) so there won’t be any confusion. Since we work with Seniors I make sure they understand what will happen on the call. Let applicant know the call will take approximately 25 mins and make sure agent allow enough time to complete call.
2. Applicant can be present with you before making the call, if not 3 –way calls are acceptable as long as the agent gives Important Information Disclosure form to applicant before you make the call.
3. I prefer being with the applicant in person before making the POS call so I can guide them by answering the questions correctly if applicants don’t understand questions asked by interviewer.
4. If a Replacement is involved please have applicant sign and fax to RNA so policy can be issued the same day once POS is completed. If you forget to do this very important step policy won’t be issued until agent fax signed copy of Replacement (the sooner you do this the sooner AGENT GET PAID)!
Voice Signature NOT Available WHEN…
-Translator is needed
-Owner and payor are different from proposed insured
-Paying by check and not EFT
-Writing business in Connecticut
Sorry Connecticut -Unable to give Important Information Form to applicant prior to interview call
-Taking applications outside interview times
-Splitting commissions and both agents cannot do interview call together
I know everyone has their own preference of how they like to do business to each’s own. Do your thing! Voice Signature happens to be my favorite, not only b/c agents get paid quick, underwriting is not so bad I just make sure my clients qualify, if they don’t move on to the next FE Co.
