Another MOJO Dialer Question...

[ksigmtsu]

I know this is an old thread, but what is the delay with Mojo? Is the client saying hello, hello, hello and then you hear them?

Their AMD (answering machine detection) is pretty responsive, but it has a short delay, just like every AMD system.

Most AMD works by measuring number of words in a phrase and pause length to determine if the answer is by a machine, which causes the delay.

For no delay, you have to use no answering machine detection.

 

[DecisionMan]

No delay in my experience. The dial out on copper lines, not voip. You dial in to their server so you're always on the phone. As soon as someone picks up and says 'hello' you hear them and can respond.

 

[djs]

Mojo doesn't have an automated answering machine detection. The operator has to push a button when its an answering machine, therefore, no delay introduced.

Copper or VOIP, neither of these introduce a delay. I'm not sure why there is this perception that VOIP causes delays. Cell phones cause huge delays!!!!! Not VOIP.

The only delay is MOJO has to detect someone has picked up the phone, whether it was an answering machine or person, and connect the call to you. If someone answers fast, you might miss the 'H' in Hello. It really is not noticable at all.

When cold calling prospects, I highly recommend NOT using any sort of answering machine detection, even if it is available. Its annoying for both parties, you'll start off on the wrong foot and good prospects will simply hang up on you.

Dan


P.S. If someone doesn't know AMD (answering machine detection) is where the system waits for the person to pick up the phone and then determines if a person picked it up or if an answering machine picked up. If its a person, the system will transfer the call to the operator (you), if answering machine, it will either play out a message and then hang up or simply hang up. That determination causes a small delay in the call being transferred to you, meaning you might miss the entire 'Hello'.

 

[BoomBoom68]

Good info. Thank you. Is Mojo the cre m of the crop or does anyone have any comparable providers that are less expensive?

 

[djs]

Your question is a bit like asking what is the 'best car'? Somebody would need to know your criteria (and you) to answer the question. Do you want a high gas mileage car? A sports car? Pure performance? Are you looking at Formula 1 racing? A few variables there....

People like mojo because its simple, it works, reliable, gets the job done, etc. Its geared after the single agent calling, rather than most dialers which want multiple agents dialing. You can load it up and hit go and you are calling, minimal tech support (if any) required.

People like callfire because you pay per hour, rather than monthly flat rate. If you are calling for 5 hours a week or just want to try it out, it is a great way to dip your toes in the water.

Salesdialers is another one. Cheaper than mojo, does roughly the same thing. I think they had some problems getting started, but seem to have ironed them out.

Many, many, many others. Pick one, try it out. See if cold calling works for you. Then don't worry about what's best, worry about what gets the job done and dial away.

Dan

 

[ksigmtsu]

I could have sworn Mojo had some amd system built into it when I used it, and that the AMD caused a very short delay, just so that you heard the end of hello and not the start.

A good voip system doesn't have any delay either, unless the system load is too high or the connection speeds at play are too low. It is possible for a voip line to have much lower latency than a copper phone line can pull off, because of the bandwidth.

A g722 voip connection is higher fidelity than a CD player, and much higher quality than a copper phone connection.

Having said all that, voip is more temperamental, and has a tendency to expose issues that do exist with the networking in play, where copper line systems rarely ever have issues.

The problem is typically that the end user does not have experience in computer networking hardware, router configuration, measuring jitter and QoS, prioritization, etc, and its really hard to screw up plugging the phone cord into the phone in comparison. It has nothing to do with the technology, other than it being more difficult to use.
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Good info. Thank you. Is Mojo the cre m of the crop or does anyone have any comparable providers that are less expensive?

Mojo is basically the only company that provides a copper line dialing system, which if you don't have good QoS for voip is the best option you can use.

There are other options, ytel has a good solution, I know that salesdialers and magnalogix are built ultimately on the same asterisk backend, with asterisk systems you have to worry about server load and network quality, so if you have a good connection the phone quality is good.

Callfire is good if you're trying to see if you like dialing, but it isnt suitable if you make a lot of calls, because of cost. They charge on log in time, not connect time, which makes them extremely expensive in comparison to having your own dialer.

You can build your own dialer box with a 150 dollar computer and a vicibox iso disk, you can buy a preinstalled box from several vendors, myself included.

With a preconfigured box, your total cost for dialing is .0144 cents per minute thru vitelity for talk time only, which is probably going to be about 10 dollars a week if you call all day.

Owning a box means you own the box though, if you break it it costs money to fix.

I also rent out dialer slots for 90$ a month for an asterisk/vicidial install, or 115 for an integrated crm/dialer using sugarcrm and vicidial.

There are other options out there still, but the ones listed above are the best I could personally find or people who do use this forum.

 

[Josh]

Good info. Thank you. Is Mojo the cre m of the crop or does anyone have any comparable providers that are less expensive?

Mojo is a great product at a very reasonable price, but the system ksigmtsu is offering along with the SalesDialers.com service I offer or both "better" depending on what you're looking for. I know folks that have used all of them and had great results.

 

[TwiLight]

Good info. Thank you. Is Mojo the cre m of the crop or does anyone have any comparable providers that are less expensive?

I set up dialers for all my agents at $39/mo + VOIP Minutes. We do not markup minutes, so it can be purchased for less than 0.01 cent per minute when purchasing 10,000 minute minimum ($95) and these are billed at 6 second increments on placed calls.

I also set up the VICIDIAL system on dedicated Servers and limit the load so that the call quality is excellent. Multi Agent platforms are also available for Agencies within our MGA. The minutes purchased are prepaid minutes and do not expire month to month. The minutes can also be used for the built in outbound broadcast dialer to prospect businesses and existing clients.

PM me to learn more...

 

[ksigmtsu]

I set up dialers for all my agents at $39/mo + VOIP Minutes. We do not markup minutes, so it can be purchased for less than 0.01 cent per minute when purchasing 10,000 minute minimum ($95) and these are billed at 6 second increments on placed calls.

I also set up the VICIDIAL system on dedicated Servers and limit the load so that the call quality is excellent. Multi Agent platforms are also available for Agencies within our MGA. The minutes purchased are prepaid minutes and do not expire month to month. The minutes can also be used for the built in outbound broadcast dialer to prospect businesses and existing clients.

PM me to learn more...

At that rate, if you made more than 30 hours of calls a month you beat callfire, and vici is a superior platform.

I think everyone doing vicidial is still using a dedicated server, noone has cracked the puzzle of putting it on a vps or cloud install for over 3 lines as far as I know, not for lack of trying.

 

[tins]

I could have sworn Mojo had some amd system built into it when I used it, and that the AMD caused a very short delay, just so that you heard the end of hello and not the start.

I could have sworn Mojo had some amd system built into it when I used it, and that the AMD caused a very short delay, just so that you heard the end of hello and not the start.

ok, that's enough