Another MOJO Dialer Question...

[81Firebird]

I use Mojo and have problems with delay in answer detection. The delay varies, but in many cases by the time Mojo is realizing someone has answered, the person on the other line is hanging up. It mainly happens when dialing more than one line, but it has also happend using only one line. I've also had issues with Line Errors after someone has picked up. I've called their tech support, and they say it's because I'm using VOIP but have not offered much guidance beyond that.

I am using Vonage for my VOIP and have also tried Skype. I have ATT Uverse for internet connection- 1230 kbps up, 7700 kpbs down.

Any advice on a VOIP provider with better quality? Also any recommedations for a landline plan?

I do think they must have answering machine detection built into the system, because when dialing out multiple lines, it will detect an answering machine pickup as opposed to a live person answering.

 

[Josh]

A few things. Your internet connection is a little on the slow side, but it should be fast enough for voip.
Vonage is notorious for the way they handle their voip lines and the phone quality. If you login to your account you should be able to tell it to take more bandwidth, but that probably won't make a huge difference.

Is there a reason you're not using a soft phone? With salesdialers.com you don't need the extra line and it just connects to a soft phone so you're getting it direct from the dialer and not having to roll through another provider; I was under the impression that Mojo was the same way.

 

[ksigmtsu]

I had the same issue over a year ago with vonage combined with mojo. The problem is vonage, not mojo.

 

[djs]

With MOJO, you call them, on any line you want. Cell phone, copper, voip, whatever.

The simple solution is to use Google Voice to call MOJO rather than Vonage. I thought Vonage had cleaned up a lot of these problems, but maybe not.

Google Voice via Google Chat, free outgoing phone with minimal hassles, for virtually free (you need to have a good headset for your computer).

Dan

 

[Josh]

With MOJO, you call them, on any line you want. Cell phone, copper, voip, whatever.

But you do have to call them with a phone? With SalesDialers.com you don't need an additional phone of any type, just the computer.

 

[81Firebird]

Thanks for all of the advice.

I'll give google voice a try and look at using a soft phone. I've been hesitant to ditch vonage because all past, present, and potential clients have that as my contact number.

 

[ksigmtsu]

You can port your vonage number to google voice, or to your cell, or to another voip carrier.
- - - - - - - - - - - - - - - - - -
Be advised, softphones are finnicky. What works well for 1 person might not work for you. I've had times where we had to try 4-5 different softphones and communication protocols to find the "right" one.

 

[djs]

But you do have to call them with a phone? With SalesDialers.com you don't need an additional phone of any type, just the computer.

Yes, you call them (or they have an option for them to call you, but still on a phone line).

Both ways have pros and cons. The softphone thing works if you have a computer that doesn't have to many background processes, the bandwidth, etc.

Dan

 

[ksigmtsu]

Softphone also gets affected a lot based on which softphone you use. Zoiper seems to be a LOT more stable than bria or xlite, or blink. I prefer blink because of it's features, but zoiper holds a better connection. Blink works windows and mac.

I'm using fedora so I use linphone myself, couldn't get twinkle to work properly.

Although, as you can see, all of that is harder than using mojo and a phone line.

 

[Josh]

Have you tried the 3cx softphone? I had issues with Windows 7/x-lite so I tried that and so far it's worked like a charm.