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I was wondering how you guys get your clients back after they cancle there med supp with you to go to another plan. It used to happen to me more up until about a year ago. I have'nt had a charge back in quite a while. But I do have clients that have been on the books for more than a year fall off from time to time.
It seems everytime I call to save the policy they never answer the phone. When they do answer the phone( which is rare) , they wont talk to me about it and just tell me they will call if they are unhappy. Most of my cancellations came before because I was captive and couldn't switch them to a different carrier. I think the reason its not happening so much now is because I have better rates and multiple companies.
Any suggestions on how to get them to open up to me after they cancel or how to get them back? I do notice that my favorite clients never cancel.
It seems everytime I call to save the policy they never answer the phone. When they do answer the phone( which is rare) , they wont talk to me about it and just tell me they will call if they are unhappy. Most of my cancellations came before because I was captive and couldn't switch them to a different carrier. I think the reason its not happening so much now is because I have better rates and multiple companies.
Any suggestions on how to get them to open up to me after they cancel or how to get them back? I do notice that my favorite clients never cancel.